Terms and conditions

General

Any booking is subject to the conditions below. These Booking Conditions form the basis of your contract with us so please read them carefully. The contract is between the property owner, Calder Valley Accommodations and the holidaymaker. The property owner is also referred to as "we" and "us".
 

The holidaymaker is the person who signs the booking form or, in the case of online booking, the person who makes the online payment. This person is responsible for ensuring all members of the holiday party accept and adhere to these terms and conditions. The holidaymaker is also referred to as "you".

 

We have the following booking and cancellation policy in place to ensure a smooth and fair experience for all our guests.

Bookings
 

Full payment balance is required on the booking date to confirm the booking. Failure to pay the balance in full by the due date will constitute a cancellation of the holiday by the holidaymaker.
 

Once the full payment has been received, you will receive an email confirming the Booking. The contract between us will only be formed when you receive the payment confirmation email and is subject to these Booking Conditions.

Maximum age of booking is 18 years old.

Cancellation by the Holidaymaker
 

If you need to cancel your booking you must email us as soon as possible. A cancellation will not take effect until we receive confirmation via email from you. We understand that plans can change, and we offer the following cancellation policy: 

· Full refund for cancellations made within 48 hours of booking, if the check-in date is at least 14 days away. 

· Full refund for cancellations made at least 7 days before check-in. 

· No refunds for cancellations made within 7 days of check-in. 

· No show: The full amount of the reservation will be charged. 

Changes to your booking: If you need to change your booking, please contact us as soon as possible. We will do our best to accommodate your request, subject to availability.

We strongly advise that you take out comprehensive travel insurance to cover cancellations. If you choose not to, then you accept responsibility for any loss that you may incur due to your cancellation.

Cancellation by the Property Owner
 

The property owner will endeavour to make sure the stated property is available for the dates contracted. In the unlikely event the property becomes unavailable, and the property owner has to cancel the booking, the holidaymaker shall be entitled to a full refund. The property owner shall only be liable to return the monies received. No compensation or consequential losses shall be paid.

 

Miscellaneous
 

Whilst every care is taken to provide a true and accurate description of the property, over time, alterations are made and some things do change. The holidaymaker accepts that no refunds are available for such discrepancies.
 

The property owner reserves the right to enter the property, at a reasonable time, in the event of an emergency or remedial repair work being required.
 

The property owner is entitled to ask the holidaymaker to leave the property without any refund if, in the property owner's opinion, the behaviour of the holidaymaker and/or his/her party is unacceptable.
 

The property owner reserves the right to refuse entry to anyone, who in the property owner's opinion is not suitable to or capable of taking charge of the property.
 

The property owner reserves the right to ask the holidaymaker and their party to leave the property, without refund, should the behaviour of the holidaymaker and/or their party be considered by the property owner to be unreasonable.

Smoking/vaping is not permitted inside of the property.

No parties or events.

Please refrain from lighting candles inside the property.

Any time guests leave the property, it is their responsibility to ensure all windows and doors are closed and locked to maintain security and prevent rain and weather damage.

Number of Guests
 

If it is found that more people than agreed are using the property, this will be considered a breach of contract and the holidaymaker and his/her party will be asked to leave immediately without any refund. Sub letting or assignation of the let is prohibited.

Dogs
 

Dog’s are allowed in the property subject to the property owner's agreement. All dogs must be house trained and the maximum number of dogs allowed is 2.
 

Pets must not be left unaccompanied in the property at any time and must not be allowed on the beds or furniture. The holidaymaker shall be liable for all damage caused by his/her pet or any pet belonging to the holidaymaker's party. A charge will be made for any additional cleaning required. The property owner cannot be held responsible for any accident or injury to a pet during their stay.

 

Arrival and Departure Time
 

Check in time is 15:00 and checkout time is 10:00. Late departure will result in an additional charge being made. Information about keys and how to collect them will be provided once full payment has been received.

Liability
 

The property owner takes no responsibility for the personal possessions of the holidaymaker or the holidaymaker's party. Vehicles and possessions are left entirely at the risk of the holidaymaker.
 

Children must be supervised at all times.

Cleaning
 

We would like to think the holidaymaker and party would treat the property as they would their own home and at the end of the holiday the property is left in a clean and tidy condition. The property owner retains the right to make an additional charge for cleaning should the property not be left in a similar condition to the way it was found at the start of the holiday.

Breakages
 

The holidaymaker should make every effort to keep the property, fixtures and fittings and all contents in the same state of repair and condition as at the start of the holiday. Any accidental damage or breakages should be reported to the property owner prior to departure. The property owner retains the right to make an additional charge for damage and breakages although it should be noted that minor breakages and reasonable wear and tear (in the opinion of the property owner) will not be charged for.

 Keys

The loss of a key to the property will be charged. Keys must be returned upon check-out as stipulated in the hosts instructions. 

• If left in a keysafe, it is the responsibility of the Guest to ensure the keysafe is locked properly. 
• In case of a key not being found in the keysafe following check-out, or if the keysafe code has been changed or fails to open and the Host is unable to retrieve the keys, this will be treated as the loss of a key by the Guest.
• Duplication of keys and changing entry or keysafe codes are not permitted. 

Complaints
 

Every endeavour is made to ensure your stay with us is memorable for all the right reasons. However, we do recognise that from to time things do go wrong. In these circumstances, it is the responsibility of the holidaymaker to make any such problem known to the property owner immediately it becomes apparent, thereby giving the property owner the opportunity to correct the situation. Unless this procedure is followed, no subsequent claim will be entertained.
 

The property owner will make every endeavour to rectify any identified problems as soon as it is reasonably possible.

 

Emergency

In case of an emergency, the Guest is asked to:

• Make use of the fire blanket and/or a fire extinguisher if appropriate;
• Leave all belongings and exit immediately through the main exit, ensuring all individuals who require assistance are brought to safety;
• Wait on the main road away from the building and inform emergency services by calling 999 and quoting your location
• Reach out to the Host’s phone number if required.

By booking your stay with Calder Valley Accommodations, you and all parties attending agree to abide by the rules and terms stated. Any objections or concerns should be addressed in writing to cvaccommodations@outlook.com at least 7 days prior to your arrival date.